Frequently Asked Questions
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A: We're sorry to hear that! Please inspect your order immediately upon receipt. If your keyboard arrives damaged, contact us at [CONTACT US] within 48 hours of delivery with clear photos of the damage and the packaging. We'll assess the issue and arrange for a replacement or refund as quickly as possible. -
Yes, certain items are exempt from returns or exchanges to ensure the quality and integrity of our products for all customers. These include:
* Gift cards: All gift card purchases are final.
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Yes, we generally accept exchanges for Lofree keyboards provided the item is in its original, unused condition, with all packaging and accessories intact. Exchanges are subject to product availability.
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Yes, we offer FREE RETURN shipping for all eligible refunds! Once your returned Lofree keyboard is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within [30] business days.